All systems are operating normally at this time and the service disruption is resolved.
Thank you for your patience. Please contact our support team if you have questions.
Posted Mar 25, 2025 - 23:52 PDT
Monitoring
All services have been restored and we are actively monitoring the situation to ensure systems are operating normally.
Thank you for your patience. Please contact our support team if you have any questions.
Posted Mar 25, 2025 - 22:07 PDT
Update
We are continuing to work towards a resolution with our service provider, who has begun restoring services across their service area. This may take several hours to complete. The next update will be posted at 12 am PDT.
Posted Mar 25, 2025 - 21:00 PDT
Update
We are continuing to work on a fix for the issue. The identified issue is with an upstream service provider and impacts many of their customers. We are communicating closely with their team while simultaneously working on backup options and will pursue the fastest path to resolution. We do not expect significant changes for several hours and will communicate updates as information becomes available. At a minimum, the next update will be posted at 9 pm PDT.
Posted Mar 25, 2025 - 17:21 PDT
Identified
Our engineers and support teams have identified the cause of the service disruption. We don't yet have an estimate for resolution, but this continues to be our highest priority.
Fixed Route MDT activity remains functional onboard vehicles and will continue to store data.
We apologize for the inconvenience. Please contact our support team if you have any questions.
Posted Mar 25, 2025 - 15:21 PDT
Update
We are continuing to investigate this service disruption. Our engineers and support teams are working towards a resolution, and we will provide an update as more information is available. This is our highest priority at this time.
Please note, MDT behavior on the vehicle remains functional and will continue to store data during this disruption.
We apologize for the inconvenience.
Posted Mar 25, 2025 - 14:05 PDT
Investigating
We are currently investigating a service disruption. Our engineers and support teams are working towards a resolution, and we will provide an update as more information is available. This is our highest priority at this time.
We apologize for the inconvenience. Please contact our support team if you have any questions
Posted Mar 25, 2025 - 13:08 PDT
This incident affected: Real-Time Tracking, Arrival Predictions, Track / Sync Websites, Track API, Public Portal, RTPI API / Smartphone App, Messaging, VOIP, Digital Signs, Insights, and Driver App.