All Systems Operational

About This Site

Welcome to the home for real-time status updates for GMV Sync. Here you'll find announcements about upcoming maintenance and other performance-related notices.

Real-Time Tracking ? Operational
Arrival Predictions ? Operational
Track / Sync Websites ? Operational
Track API ? Operational
Public Portal ? Operational
RTPI API / Smartphone App ? Operational
Messaging ? Operational
VOIP ? Operational
Digital Signs ? Operational
Insights ? Operational
Driver App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Product Release Apr 2, 2025 21:00-22:00 PDT

We will be undergoing maintenance during this time for a scheduled Product Release. This release includes the addition of auto-routing functionality to the route editor when creating a detour, as well as updated styling and data on maps across the Sync system.

We do not expect any service disruptions during this event. If we notice any performance decrements for any of our services it should be transient and resolve quickly.

Please contact our support team if you have any questions.
Posted on Apr 02, 2025 - 13:14 PDT
Apr 2, 2025
Service Disruption
Resolved - Our engineering team has resolved the earlier service disruption. All systems are operating normally at this time.

Thank you for your patience. Please contact our support team if you have any questions.
Apr 2, 17:01 PDT
Monitoring - We experienced a brief disruption with our SYNC products (Dispatch List and Dispatch Map) and have since resolved the issue. We are actively monitoring the situation to ensure all systems are operating normally.

Thank you for your patience. Please contact our support team if you have any questions.
Apr 2, 16:25 PDT
Investigating - We are currently investigating a service disruption. Our engineers and support teams are working towards a resolution, and we will provide an update as more information is available. This is our highest priority at this time.

We apologize for the inconvenience. Please contact our support team if you have any questions.
Apr 2, 16:13 PDT
Apr 1, 2025
Scheduled Maintenance - Product Release
Completed - The scheduled maintenance has been completed.
Apr 1, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 PDT
Scheduled - We will be undergoing maintenance of our Systems during this time for a scheduled Product Release. We do not expect any service disruptions during this event. If we notice any performance decrements for any of our services it should be transient and resolve quickly.

Please contact our support team if you have any questions.
Apr 1, 18:55 PDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
System Outage
Resolved - All systems are operating normally at this time and the service disruption is resolved.

Thank you for your patience. Please contact our support team if you have questions.
Mar 25, 23:52 PDT
Monitoring - All services have been restored and we are actively monitoring the situation to ensure systems are operating normally.

Thank you for your patience. Please contact our support team if you have any questions.
Mar 25, 22:07 PDT
Update - We are continuing to work towards a resolution with our service provider, who has begun restoring services across their service area. This may take several hours to complete. The next update will be posted at 12 am PDT.
Mar 25, 21:00 PDT
Update - We are continuing to work on a fix for the issue. The identified issue is with an upstream service provider and impacts many of their customers. We are communicating closely with their team while simultaneously working on backup options and will pursue the fastest path to resolution. We do not expect significant changes for several hours and will communicate updates as information becomes available. At a minimum, the next update will be posted at 9 pm PDT.
Mar 25, 17:21 PDT
Identified - Our engineers and support teams have identified the cause of the service disruption. We don't yet have an estimate for resolution, but this continues to be our highest priority.

Fixed Route MDT activity remains functional onboard vehicles and will continue to store data.

We apologize for the inconvenience. Please contact our support team if you have any questions.
Mar 25, 15:21 PDT
Update - We are continuing to investigate this service disruption. Our engineers and support teams are working towards a resolution, and we will provide an update as more information is available. This is our highest priority at this time.

Please note, MDT behavior on the vehicle remains functional and will continue to store data during this disruption.

We apologize for the inconvenience.
Mar 25, 14:05 PDT
Investigating - We are currently investigating a service disruption. Our engineers and support teams are working towards a resolution, and we will provide an update as more information is available. This is our highest priority at this time.

We apologize for the inconvenience. Please contact our support team if you have any questions
Mar 25, 13:08 PDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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